Email Chat Support Specialist - Work At Home
ibex, Pakistan

Job Overview:

Responsible for acting as a liaison between our customers and the respective client. Provides assistance via Chat and/or Email to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query. Escalate to relevant team internally and/or externally.

Job Description:

Prompt chat and email response to customers

Document each customer’s question or problem as well as the resulting answer or solution

Develop customer service solutions

Maintain service level

Job Specification:

Intermediate or above

Age limit: 18-45

Excellent communication (verbal & written)

Proficiency with MS Office particularly MS Excel

Flexibility

Customer-centric attitude

Problem-solving

Adaptability

Job Rewards and Benefits