IT Customer Support Executive - Inbound
CALL BOX BPO, Pakistan

Desktop Support

Email, Chat and Call Support

Strong systems Integration Concepts

Taking daily Backups of sites

Troubleshooting Clients - server Connectivity issues

Troubleshooting and Installation of Peripheral devices

Resolving problems both directly from customer and through technical escalation.

Implementing fixes and solution where appropriate either via discussing directly with clients, via email or via remote desktop.

Responsibility for documenting the configuration of the system.

Analyzing system logs and identifying potential issues with computer systems.

Fluent In English

Customer Communication

Windows Mac Operating Systems

Technical Support

Problem Analysis

Job Rewards and Benefits