Customer Service Representative

Customer Service Representative
VoicePlus Services , Pakistan Hot

Experience
2 Years
Salary
33,000 - 43,500 PKR
Job Type
Job Shift
Job Category
Requires Traveling
No
Career Level
Telecommute
No
Qualification
Bachelors Degree
Total Vacancies
2 Jobs
Posted on
Mar 1, 2021
Last Date
Apr 29, 2021
Location(s)

Job Description

This position is in our Customer Service Delivery Team - Mobile Support

In this role, you will be part of a team but also be required to be an independent worker who can manage your own workload.

You will be working in Islamabad office, which is providing customer and technical support to the Australia Parent Company. You will be working directly with Corporate Customers and the Australia Head Office.

Key tasks and responsibilities for Mobile Support:

Connecting and Upgrading mobile services.

Managing and implementation of adds, move and changes to mobile services.

Providing advice to customer on Mobile value-added services, such as International Roaming, IDD, MMS, etc.

Problem-solving connectivity issues with corporate services, including liaison with the Carrier, VoicePlus Account Manager and Customers.

Training with Carrier and VoicePlus team.

Submissing orders on behalf of customers.

Job Specification

The successful candidate will have the below skills and experiences:

3 years + Customer Service

Customer Centric Attitude

Windows 10 & Database Systems experience

Experience in using Queue/ Ticket Management System

Attention to details and ability to prioritise.

Ability to work alone and in a team environment.

Can do atitude.

Communications

Fluent in English

Advanced English Writing Skills

Ability to communicate via phone, live chats, emails and Teams.

VoicePlus Services

Telecommunications - Islamabad, Pakistan