Able to work in "Night Shifts"
Answer or make calls to clients to learn about and address their needs, complaints, or other issues with products or services
Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued
Engage in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed
Build lasting relationships with clients and other call center team members based on trust and reliability
Utilize software, databases, scripts, and tools appropriately
Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service
Make sales or recommendations for products or services that may better suit client needs
Take part in training and other learning opportunities to expand knowledge of the company and position
Adhere to all company policies and procedures
Transportation Allowance is provided to female candidates only.
Good Communication Skills
Fluency in English Language
Good Listening Skills