Trainer (islamabad)
Sybrid (Pvt) Ltd - A Lakson Group Company, Pakistan

Responsible for facilitation and delivery of training to call center team, including the development of training material. - Develops, implements and modifies training program to ensure effectiveness of programs delivered to call center/customer service personnel. - Reports an individuals progress and identifies additional training needs. - Assist in program development when there are new products and/or services. - Providing, monitoring, evaluating and recording effective training activities. - Design specific training programs to help develop or improve job-related skills. - Assesses training needs, develops training methods, writes procedure manuals and presents information using a variety of techniques, including discussions, role playing, team exercises and visual materials. - Able to effectively assist users with questions and problems associated with the use of desktop systems.

- Excellent communication skills - Understanding of their company's or call center's mission but - Organized, energetic and able to motivate employees, - Experts in how to operate the equipment needed for the job - public speaking and presentation skills, - Understand aspects of personal psychology and group dynamics. - Effective People Handling Skills. - Exceptional Communication and Interpersonal Skills. - Optimistic with supportive attitude. - Path-goal oriented approach. - Details oriented. - Results driven. - Role model Customer Service professional profile. - Absolute knowledge of local as well as International Contact Centre market trends. - Stress management - Time management