Provide knowledgeable answers to customer phone and e-mail inquiries regarding products and brand
Assist clients on order-on-line
Deal with orders in the back office and liaise with logistics
Follow-up on orders and liaise with customers, retail, repair services, buyers, etc
Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry
Manage ongoing customer relationships utilizing our CRM tools
Develop collaborative, positive working relationships with staff at our traditional boutiques
Assist customers with after-sales service issues
Be a primary contact for customer inquiries about our products and brand.
Able to communicate concisely our company policies to client
Maintain and update regular client correspondence
Minimum of 2 years experience in customer service for a luxury company, preferably in fashion.
Strong Ecommerce background
Must be a sales-oriented person.
Quick learner with the ability to absorb extensive information on our brand's history, product offerings and communications/advertising program
Outstanding written and verbal communication skills, great phone etiquette and elevated speech
Proactive personality and self-motivator
Demonstrates initiative with the ability to multi-task and detail oriented in a fast paced environment
Proven to be organized, methodical, rigorous
Strong computer skills in Microsoft Office applications and the ability to learn new applications quickly
Team player able to develop great relations with co-workers
55/60+ WPM typing speed