Supervisor / Team Leader (3 Years Of Experience As A Team Leader In Call Center)- Night Shift -
Global Touch, Pakistan

Global Touch (Call Center) Pakistan is looking for a " Supervisor / Team Leader (3 years of experience as a team leader in call center)- " who shall be responsible for developing, coordinating and managing campaigns and customer relationship functions among the client and their respective customers by meeting higher performance. This person should have strong management skills, a proven ability to deliver quality service on schedule, the ability to "see the big picture", and the energy, motivation and communication skills to play a future manager role in a dynamic, growing technology-based company.

Job Description:

Must have 3 to 4 years experience as a team lead in call center

closure Experience

Be in charge of running and managing the call center daily
Set targets for all other call center agents to meet up with
Schedule and organize shift patterns for other team members to ensure that customers are never left unattended to Understand all organization’s products, services, procedures, and guidelines and communicate same to all team members
Monitor all calls to ensure that due procedures and quality standards are strictly adhered to
Ensure that clients are kept happy and satisfied at all times by providing prompt responses and solutions to their challenges at all times
Ensure a safe and harmonious working environment for all other team members and delegate duties to all team members
To address all employees’ grievances to respective departments
To assist in implementing and maintaining the highest quality systems within the call center
To be able to handle employee concerns and provide conflict resolution
To supervise the regular monitoring and evaluation of every team's performance with respect to the quality matrix
Striving for continual improvement of the customer service quality systems and the processes by which they are developed
Provide the leadership required for successfully completing projects assigned to the Customer services (call centre) team,
Striving for continual improvement of Customer relationship management
Liaise with all departments to have a good understanding of products, procedures and processes to enable us to assist the team and the customers with queries

Management skills

Communication skills

Must communicate in english and able to speak in english fluently

Willing to learn

Able to do job at night shift

Job Rewards and Benefits