Job Description
handling special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
Understand the impact of attitude in handling calls professionally
building positive rapport with different types of customers over the phone
communicate with different behavior types on the telephone
Job Specification
Use questioning and listening skills that support effective telephone communication.
Effectively deal with job stress, angry callers, and upset customers
Familiar with telephone etiquette to satisfy various customer situations.
Able to choose appropriate actions to effectively control a telephone call.
Able to Identify voice skills and how to enhance a good telephone presentation.
Meets commitments to customers