Customer Support Executive - Domestic
ibex, Pakistan
Job Description
Overview
We are looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and verbal communications and a positive attitude. The Customer Support Executive within the Operations department will assist customers with their questions, new orders, service delivery requirements, billing, and any other query.
Responsibilities
Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Process orders, forms, and applications
Follow up to ensure that appropriate actions were taken on customers’ requests. Ideally, aim for First Contact Resolution (FCR)
Refer unresolved customer grievances or special requests to designated departments for further investigation
Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments
Why Start Your Career At ibex.?
We are best at what we do in the market because of the eager beavers working at ibex. We not only guarantee our people the best learning environment but we are also going to make sure that you make some great memories and build strong relationships here. Being part of ibex. means you get unlimited exposure, experience to build a path for yourself and a market value. If you want to build your career around one of the biggest organizations in the world then, we are what you are looking for!
What Makes You A Good Fit For This Job?
This job requires you to be a savvy communicator and someone agile enough to settle in a fast-paced environment. If you are nodding your head so far, then you are a perfect fit for this job! We are the experience you crave when you imagine the world of CX!
What We Seek in You:
Collaborative mindset
Customer service focus
Hands-on-problem solving ability
The ability to communicate technical information in a simple manner
Job Specification
Job Requirements
Bachelors or above
Good Written and Verbal English Communication
Proficiency with MS Office (Particularly MS Excel and MS Word)