Officer Service Quality Jobs in Karachi, Latest Officer Service Quality Jobs in Karachi

- Perform Call Evaluation (Live / Recorded) to ensure quality of service against a defined target. - Perform complaint call investigation on request from the Operations side - Conduct Pre-Shift on daily basis to ensure that the agents are updated and provided with proper guidance - Conduct counseling Session with agents when required and educate as well as provide feedback regarding their improvement areas - Calibrate already evaluated calls to ensure proper synchronization among QEs -

- Perform Call Evaluation (Live / Recorded) to ensure quality of service against a defined target. - Perform complaint call investigation on request from the Operations side - Conduct Pre-Shift on daily basis to ensure that the agents are updated and provided with proper guidance - Conduct counseling Session with agents when required and educate as well as provide feedback regarding their improvement areas - Calibrate already evaluated calls to ensure proper synchronization among QEs -

-Perform Call Evaluation (Live / Recorded) to ensure quality of service against a defined target. -Perform complaint call investigation on request from the Operations side -Conduct Pre-Shift on daily basis to ensure that the agents are updated and provided with proper guidance -Conduct counseling Session with agents when required and educate as well as provide feedback regarding their improvement areas -Calibrate already evaluated calls to ensure proper synchronization among QEs -Generate d

1. Call Evaluations 2. Complaint Investigation 3. Pre-shifts 4. Counseling sessions (Training and Feedback) 5. QE Calibration 6. Facilitate Ops during the shift 7. Reporting 8. New QE Training 9. Participate in designing quality criteria /matrices of new campaigns /services 10. Other Core Responsibilities /Special projects 11. Floor Audit

Summary of key functions: 1. Call Evaluations 2. Complaint Investigation 3. Pre-shifts 4. Counseling sessions (Training and Feedback) 5. QE Calibration 6. Facilitate Ops during the shift 7. Reporting 8. New QE Training 9. Participate in designing quality criteria /matrices of new campaigns /services 10. Other Core Responsibilities /Special projects 11. Floor Audit