Customer Relation Officer
Suzuki Motorways, Pakistan

• Deal directly with customers either by telephone, electronically or face to face
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Keep records of customer interactions and transactions
• Record details of inquiries, comments and complaints
• Prepare and distribute customer activity reports
• Communicate and coordinate with internal departments

• Interpersonal skills
• Communication skills - verbal and written
• Listening skills
• Problem analysis and problem-solving
• Attention to detail and accuracy
• Data collection
• Customer service orientation
• Adaptability
• Initiative
• Stress tolerance

Job Rewards and Benefits